Market Overview
The market for conversational AI is growing rapidly due to increased demand across several industries, including healthcare, BFSI, telecom, retail and e-commerce, and automotive. The most receptive industries to this are retail and e-commerce, because to their focus on enhancing customer experience and accelerating sales. New advances in Natural Language Processing (NLP), Machine Learning (ML), and AI-driven automation are enabling businesses to use text-based, voice-based, and multimodal AI to improve engagement and optimise operations. Projected to expand at a 33.4% compound annual growth rate (CAGR),
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Market Dynamics
Natural language processing (NLP), automated speech recognition (ASR), text-to-speech (TTS), speech-to-text (STT), and machine learning and deep learning are the technological categories that make up this section. Natural Language Processing (NLP) is the industry leader with a significant 39.8% market share. It is anticipated to increase at a CAGR of 24% during the projection period.
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Segments-
By Technology:
o Natural Language Processing (NLP)
o Machine Learning & Deep Learning
o Automated Speech Recognition (ASR)
o Text-to-Speech (TTS) & Speech-to-Text (STT)l
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Key Players
Microsoft, IBM, Google, Amazon, Rasa, Ada, LivePerson, Kore.ai, Yellow.ai, DeepSeek, Mistral AI, Intercom, Salesken, SmatBot, CoRover are some of the key players in the industry. The key players in the industry are actively pursuing strategic developments such as product launches, partnership agreements, etc to gain a further foothold in the market.
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